RMA Form

**Prior to shipping your equipment please make sure you have an RMA number**

RMA Submission Form

Please Note: This is not an automated system; please allow for 1-2 business days for an RMA number to be issued.

* = Mandatory Field

Contact Information

Name*

Company Name*

in full, avoid acronyms

Telephone*

Email*

Equipment Details

Please provide Zendesk ticket number ( if applicable)

Equipment Model(s) & Serial Number(s)*

Add document

(accepted file types: ZIP, JPG, GIF, PNG, PDF, TXT)

Reason for Submission*

Repair

Calibration

Repair & Calibration

Other

ISO 17025 Calibrations

Please refer to our ISO 17025 page to see the list of services we offer

Please list your requirements for the following: Calibration points, accuracies, calibration intervals and additional requirements

*CSC standard calibration procedures will be followed if no calibration requirements were specified.

Acceptance of Terms

Note: By clicking 'Submit', the client understands/accepts that for calibration requests:

Any statement of compliance (pass/fail) on an ISO 17025 calibration certificate is made using a Simple Acceptance Decision Rule based on a Test Uncertainty Ratio (TUR) of 4:1 or greater.
If a calibration has a TUR less than 4:1, it is indicated on the calibration certificate and the client assumes any associated risk.

Do you require a rush service or have specific time requirements?*

Yes. (Extra charges may apply)

No.

Product Cleanliness

The equipment is*

New equipment
(Equipment that has not been installed in the field)

Cleaned equipment
(Equipment that has been installed in the field and thoroughly cleaned and decontaminated)

Note: if the product is received and not deemed clean, a cleaning service fee will be issued

Installation Environment*

Bench testing

Agricultural

Mine site

Forest

Urban

Greenhouse

Renewable energy farm

Other

Potential Environmental Exposures*

Please check which of the materials listed below that the equipment was exposed to.

Herbicides or Pesticides

Stagnant or Waste Water

Radioactive Materials

Animal Waste

Lead

None

Other

If other, please specify

Shipping

Return Shipping Options

Charge with invoice

Use collect account
Collect Account Information (Please include account number and carrier name)

Return Address

Please include street address, city, province and postal code of where you would like the equipment to be returned to.

A form of payment is required prior to any work being completed.
Please allow for 1-2 business days for an RMA number to be issued.
Terms and Conditions: Our minimum fee per repair is $165.00. This does not include items that are deemed repairable under warranty. Submission forms will be reviewed for accuracy. If there are further questions, a CSC representative will contact you. Once the submission has been approved an RMA number with shipping labels will be emailed to you. Where applicable, a quote for the cost will also be sent with the RMA. If the product is received and the information on the condition of the equipment submitted is proven to not be accurate you will be contacted by a CSC representative and a minimum service fee of $165.00 CAD will be added to the charge of the repair/calibration for additional costs associated with cleaning and/or decontamination. If equipment has been exposed to dangerous materials service may be refused on the equipment until proof of decontamination can be assured for safety measures. By sending in your equipment you are agreeing to ISO17025 terms of calibrations found on the provided quotation where applicable. In the case where a cost approval is required prior to completing the work and there is not a response to the RMA Estimate Notification email for longer than 6 months the equipment will be sent back and evaluation charges will be applied.

Leave this field empty